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Sunday July 22, 2007
Internet Explorer 7 and Quickbooks

If you're a user of Intuit's QuickBooks 2004, 2005, or the original build of 2006, installing Microsoft Internet Explorer 7 could be catastrophic.

If you install IE 7, according to Intuit executives, it can cause the affected versions of the QuickBooks small-business bookkeeping package to display "page not found" errors and unexpectedly crash.

Users of QuickBooks, according to Theresa Geraghty, the product's group marketing manager, may experience any of the following symptoms if IE 7 is installed:

• Problems using "navigator" pages;

• "Page not found" errors when attempting to use some QuickBooks features;

• Unexpected crashes when using the program's help system.

The new QuickBooks 2007, which shipped late 2006, doesn't exhibit any problems with IE 7, company officials say. Users of QuickBooks 2006 are also fine if "automatic updates" are enabled or you've manually updated the product to Release 8. Older versions, including QuickBooks 2004 and 2005, don't yet have a workaround, but a free update for the 2005 version will be released by mid-December, Geraghty says.

The fix for QuickBooks 2005 and earlier isn't trivial, Geraghty explains, or it would have been ready as soon as IE 7 was released. In the meantime, Intuit provides recommendations on how affected users can revert to IE 6, which requires uninstalling IE 7.

Upgrading QB 2005 to the new QB 2007 also eliminates the incompatibility. That can be pricey, however, since Intuit charges the same for an upgrade as for a new purchase. The entry-level, professional, and premier editions of QB 2007 list for $99.95, $199.95, and $399.95, respectively (all prices USD).

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